Terms & Conditions
Last updated: January 2025
1. Agreement to Terms
By accessing or placing an order on dotpins.com, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our site.
2. Products
- All product images are for illustration purposes. Actual colours may vary slightly due to screen settings.
- We reserve the right to limit quantities and to discontinue products at any time.
- Prices are listed in Ghana Cedis (GHS) and are inclusive of applicable taxes.
3. Orders & Payment
- An order confirmation email does not constitute acceptance of your order — it confirms receipt.
- We reserve the right to cancel any order for reasons including stock unavailability, pricing errors, or suspected fraud.
- All payments are processed securely by Paystack. We accept Visa, Mastercard, mobile money, and bank transfers.
- Orders are only fulfilled after payment is confirmed.
4. Delivery
- We deliver within Accra and to major cities across Ghana.
- Delivery timelines are estimates and not guaranteed. Delays caused by third-party couriers or force majeure are outside our control.
- Delivery fees (if applicable) are displayed at checkout before payment.
- Risk of loss passes to you upon delivery to your provided address.
5. Refunds & Returns
Please read our Refund Policy for full details on returns, exchanges, and refunds.
6. Intellectual Property
All content on this website — including text, images, logos, and product photography — is the property of Dot Pins Ghana and may not be copied, reproduced, or used without our written permission.
7. Limitation of Liability
To the fullest extent permitted by law, Dot Pins Ghana shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our liability is limited to the amount you paid for the product(s) in question.
8. Governing Law
These terms are governed by the laws of the Republic of Ghana. Any disputes shall be resolved in the courts of Ghana.
9. Contact
Questions about these terms? Contact us at orders@dotpins.com or call +233 59 473 0868.